FSM was formed earlier this year by senior executives some of whom had worked at management system company Prolog before its acquisition by CS Group. The management of FSM has worked with the Metrix/Cognitor suite of software products in the past. Under this new deal, FSM will market, sell and support Cognitor’s CRM solutions in the UK and Ireland.   ‘We have worked with the principals of FSM before, and we are very excited to work together again as we unite our skill sets together to leverage our combined expertise, knowledge, and solutions to bring value to our combined customer bases,' said Donna Salvatore, president and CEO of Cognitor.

‘The Cognitor tool set gives our customers real time visibility of mission critical data, ensuring the highest levels of service can be achieved. We look forward to working with the Cognitor team whose products and domain knowledge have made them market leaders in the field of CRM and data analytics,’  said Rory Church, sales and marketing director of FSM