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Browser-based Service Solution
Traditional software applications require on-site computers systems and usually an on site team supporting them.   But a new breed of application that allows access through a browser is causing a bit of a stir.  Variously known as Software as a service, On demand computing, hosted or web based services, these solutions usually involve a suppler offering a hosted application which it manages and maintains. Because the client only needs a browser, the new approach does away with up front charges for software licences, hardware and systems integration, instead charging is based on a fee per user per month. The suppliers argue the customers also get the value out of the application earlier, are not troubled by upgrades and can scale the number of users up and down as their business requires.

 Exhibitors 
Solarvista ™ Software
Oracle Corporation
Tesseract
Tracer Management Systems Ltd
 Industry News 
Remote monitoring reduces number of field service engineer calls
Mobile working assists facilities management service provider
Motorola adds communications value to Symbol mobile computer
Field service management solution for mid-size companies
Field service aspect of private finance initiative
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 Features 
Conference presentation shows new developments in service management
Water company improves field service through mobile solution
Mobile communication issues relevant to service management
Service Management survey shows mobile communications continues to mature
Mobile communication focus at networking event
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 Exhibitor News 
Six New Housing Customers For 360 Scheduling
Telsource Selects Metrix and 360 to
360 Scheduling Chosen by Adeuza
Metrix and Trimble Partner to Expand Solutions for Mobile Resource Management
Astea Events and News
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 White Papers 
Making Money via Mobile Field Services
Driving Service Revenue
Astea White Papers
Technical Overview for Network Professionals
Security for Wireless Networks
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 Case Studies 
Don't Tolerate Field Service Inefficiencies
Astea Case Studies
Visiting Nurse Service of New York (VNSNY)
Compair uses Tesseract’s web-based service functionality to power high-level global service
Tesseract’s hosting service rescues Burgin from server failure
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 Audio Presentations from SME 
SME 2007 audio and powerpoint presentations are now available
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 Commentary 
Comment: Making your mark with benchmarking
Comment: Suffer the little children
Comment: Mobility to continue to drive the service business
Comment: Our engineers are a bunch of diamond geezers
Comment: Fear of change and failure are not excuses
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