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  Welcome to Service Management 365 - the information resource dedicated to the field service community. Register now, free of charge, and you can enjoy full access to all areas of the site including exclusive news coverage, strategic feature content, C-Level white papers, seminar presentations and the online exhibition of leading industry vendors. Available 365 days a year on your desktop.

 
 
  
    
    
 Compare and contrast the leading players and their products. Download brochures, view presentations or request a meeting without leaving your desk.
 More than 10,000 pages of news and features from our experienced editorial team examining the key trends and events affecting the community. Updated daily! Looking for information or potential suppliers from a key sector? The special channel search tools will deliver the specialist content and all the relevant vendors in one frame. 
 Industry News 
Mobile communication system for crane service management
Deadline approaches for field service award entrants
Automated field service solution seminars
Efficiency gains in utilities field service through updated mapping
New deal delivers essential information to field service engineers
Drop box network deal has implications for field service companies
Digital reporting speeds information flow for field service provider
Field service reaches new heights at Coventry Cathedral
Messaging service will improve appointment efficiency
European-wide service management company installs mobile solution
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 Features 
The art of managing information within field service operations
Field service industry's attitude to selling its services
Senior service: Graham Neve, general manager – service, Triton plc
Explaining the benefits of tracking systems for field service engineers
Interview with Graham Mills, field service director for Linetex-ATM
Communications service management company spreads its wings
Mobile communication issues becoming more important for service management
Senior Service: Paul Waterhouse, Telent head of system and process development
Lighting maintenance company's success with service management system
Updated corporate manslaughter act's meaning for lone workers
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 Exhibitor News 
Canute Group transforms Engineering Division with Tranman Service Management
The 2008 Beijing Olympic Games’ Telecom Workforce to be Optimized by ClickSoftware’s Products
Bioquell choose the IRIS Service Director to manage field service operation
ClickSoftware Unveils Next Generation Mobility Solution for the Real-Time Service Enterprise
360 to Schedule a&o
Cognito and Oracle equip talent
SPI Mobilises its Workforce with Cognito
NetMotion Wireless Certified for Windows Mobile 6
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 White Papers 
Mobilising your business
Defining rugged computer use for field service
Service system buying trend alters as users take functionality for granted
Strategies and challenges in service management
Maximising mobile worker productivity
White Paper: Smart Metering - A technology whose time has come?
Security for Wireless Networks
Avoiding mobile application pitfalls - Distraction and Diversion
Why Optimization is Not Enough
When the Boat Rocks: Sailing into Service Profitability
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 Case Studies 
Compair uses Tesseract’s web-based service functionality to power high-level global service
Ficep uses Tesseract’s browser-based software for global service excellence
Alfa case Study
St. James Parish Optimizes Mobile Communications with NetMotion Wireless
Complete overhaul of field service operation now showing many benefits
Havebury Housing Partnership
Erimus Housing manages a housing stock of approximately 13,200
UMS - a specialist provider of infrastructure maintenance services
Homeserve – Revolutionising Responsive Repairs
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 Audio Presentations from SME 
SME 2007 audio and powerpoint presentations are now available
Mobilising the workforce - extending the office boundary
Mobilising asset management on the Tube
Putting the theory of a lead logistics partnership into successful practice
Why an integrated service management system pays dividends
How Ericsson's Managed Services business is leveraging workforce management
Enhance your service delivery capability: Working to transition to a new operational model
How innovative data capture can create a market differentiator
Committed to service excellence - but at what cost?
Choosing and deploying systems from an operational perspective
The case for RFID in service logistics
Case study: Service Lifecycle Management
Creating an efficient structure for field resource management
The strategic imperatives for a 21st century service director
The business lessons learned from a customer service deployment
Moving from a manual to an automated scheduling process
Using wireless email and remote integration to meet consumer market demand
Video: Scottish Borders Housing Association's presentation from SME 2006
Video: Homeserve's presentation at Service Management Europe 2006
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 Commentary 
New technology and improved work practices for service managers
Comment: The project triple jump
Comment: Peak Performance
Comment: Making your mark with benchmarking
Comment: Suffer the little children
Comment: Business is business – it’s nothing personal
Comment: Mobility to continue to drive the service business
Comment: Why service is upwardly mobile
Comment: Market muscle or brain power? What counts in systems?
Comment: Running and maintaining the human machine
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